Bring regular clients back at the right time with pet-specific reminders based on each dog's grooming history and saved frequency, not a generic message blast.
Reminder to Book In checks each pet's latest completed groom and saved grooming frequency, finds pets that are due or overdue, prioritises the most overdue and skips pets with a suitable future booking.
If Bella normally returns every six weeks and has no suitable future appointment, an eligible owner can receive a personalised prompt when that interval has passed. If Bella books, the future appointment prevents another unnecessary message.
The default marketing cooling-off period is seven days across email and SMS. Salons can optionally enable one separate follow-up around 14 days after the first reminder, then the workflow stops until the pet completes another groom.
Active Standard and Gold subscribers, including valid trials, can use Reminder to Book In. Marketing Credits are purchased separately and are charged only when an eligible marketing message is accepted for sending. Appointment reminders are a separate Gold-only service message and do not use Marketing Credits.