Question 1

What information does a pet grooming record contain?

Accepted Answer

A complete pet grooming record includes the dog's name, breed, date of birth, weight, coat type and condition notes, vaccination status and expiry dates, behaviour notes, handling instructions, grooming history with service details, a pet photo, and any special notes from the client.

Question 2

Why should dog groomers keep vaccination records?

Accepted Answer

Requiring up-to-date vaccinations protects all animals in your salon. Groomers have a duty of care to every dog they handle. If a disease outbreak occurs, documented vaccination records also protect you legally and professionally.

Question 3

Can I store a photo in a pet's record?

Accepted Answer

Yes. Pawfectly Booked lets you store a profile photo against each pet's record. It helps with recognition and consistency, and is useful when new groomers take over a client.

Question 4

Can I set different prices for different pets?

Accepted Answer

Yes. You can set a custom groom price on each pet's record that overrides the default service price. This is useful for dogs whose size, coat condition, or temperament means the standard rate doesn't reflect the actual work involved.

Question 5

Can I share pet records with other groomers on my team?

Accepted Answer

Yes. All pet records are shared across your team in real time. Every groomer can see the full profile, notes, and history before handling a dog — not just the groomer who originally created the record.

Question 6

What happens to pet records if a client takes a break?

Accepted Answer

Records are retained. If a client returns after a break, all their pet's history, vaccination records, and notes are still there — making it easy to pick up where you left off.

A Complete Record for Every Dog You Groom