Question 1

What is a dog grooming CRM?

Accepted Answer

A CRM (Client Relationship Management system) for dog groomers stores all client and pet information in one place — contact details, pet profiles, grooming history, behaviour notes, vaccination records, and appointment history.

Question 2

What information does a grooming CRM store for each pet?

Accepted Answer

A good grooming CRM stores the pet's name, breed, age, weight, coat notes, behaviour notes, vaccination status, grooming history, photos, and special handling instructions. Pawfectly Booked also supports per-pet pricing.

Question 3

Can I store behaviour notes for difficult dogs?

Accepted Answer

Yes. Each pet record has a behaviour notes field where you can record anything relevant — anxiety levels, reactions to specific tools, things that calm them, or safety notes visible to your whole team.

Question 4

Can multiple groomers access the same client records?

Accepted Answer

Yes. All client and pet records are shared across your team in real time. When a client's regular groomer is unavailable, any team member can pull up the full history immediately.

Question 5

Does Pawfectly Booked support per-pet pricing?

Accepted Answer

Yes. You can set a custom groom price on each individual pet record that overrides the default service price — useful for dogs where the standard rate doesn't reflect the actual time and effort involved.

Question 6

Can I store consent forms in the CRM?

Accepted Answer

Yes. Client documents including signed consent forms can be stored against records. Pawfectly Booked also includes digital consent forms with e-signature capability.

Know Every Client and Every Dog Before They Arrive